Thank you for visiting the Hatstore web site. At Hatstore you will find caps, beanies and hats of high class and quality. Our objective is to provide our customers with the best service possible.
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
Taxes/prices - Import duties and taxes
If you are accessing our website from outside of the European Union, or your computer or server is located in a country outside of the European Union, the prices on our website are shown with the VAT/Sales Tax excluded. You pay the applicable import taxes and (usually very low) customs fee according to your country’s policy when your order is delivered (this does not apply for orders to Norway). You may also be charged an administrative fee by the shipping company. For residents outside of the European Union the prices are presented in AU$.
Please note that in case of an order is shipped to an delivery address outside the EU, you may also be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Hatstore has no control over these charges and, since these charges are different for different countries, Hatstore cannot predict their amount. Hatstore advises you to contact your local customs office for further information.
Hatstore Scandinavia AB reserves the right for any typographical errors on this site. Nor can we 100% guarantee that all pictures accurately reflect the appearance of the products.
Retention of title
All products remain in Hatstore property until full payment is made.
During the checkout process you may choose between different payment options:
- Credit Card (Visa, MasterCard, American Express. All communication is done via encrypted servers with SSL certificate authenticity.)
5.2 Paypal is used when you don't want to give out the information for your credit card. You sign up for a free account and transfer money out of your checking account into the PayPal account (it usually takes approximately two days to register) and use PayPal to pay. Just go to paypal.com to sign up.
5.3 POLi Payments
The shipping cost is AU$ 7,99. Hatstore Scandinavia is responsible if the shipment is damaged or lost during transportation to the customer. We ship from Sweden.
Items not delivered. We charge AU$ 25 if you are unavailable to receive your delivery or if you refuse to accept your parcel. If you change your mind when the parcel is already on its way, you have to receive the parcel and return it to us, otherwise it will be registered as not received and you will automatically be charged.
Right to cancel
Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Hatstore in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Hatstore should be contacted within 30 days for information about compensation. However, the customer is responsible for the cost and risk for transporting the returned goods to Hatstore.
The return policy does not apply to products with customised design such as embroideries, flags, labels and text.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. Please contact our customer service at [email protected] if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or orders which are incorrect in any other way. Please note that we always need photographic evidence of the defect product, sent to us by e-mail, in order to handle your complaint.
By placing an Order through Hatstore you affirm that you are at least 18 years old.
You must also:
1. Register using your real name, phone number, e-mail address and payment details.
2. Provide a shipping address that is not a PO-box or Poste restante.
We cannot accept your order If your payment is not accepted by the applicable payment partner (e.g. Adyen or PayPal).
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Governing law and jurisdiction
Hatstore responsibility for errors in connection to delivery is limited to existing conditions of sale. Hatstore bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Hatstore shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
Hatstoreaustralia.com is a site operated by Hatstore Scandinavia AB.
Our main business address is:
Hatstore Scandinavia AB
394 70 Kalmar
Newsletters/SMS marketing campaigns
When you shop at Hatstore Scandinavia AB, you also have the opportunity to receive our newsletters, published 1-2 times weekly. The newsletters contain new product recommendations that you may be interested in, campaigns and other news relating to Hatstore and the products we sell. SMS marketing campaigns are distributed 5-10 times per year and contain new product recommendations that you may be interested in, campaigns or other news relating to Hatstore and the products we sell.
If you don’t wish to receive the newsletters, you can opt out at any time by:
- Clicking on the link ”Unsubscribe” at the bottom of any of the newsletters.
- Sending an e-mail to [email protected] and inform us that you don’t wish to receive any further newsletters.
If you don’t wish to receive the SMS marketing campaigns, you can deregister at any time by:
- Each SMS includes instructions on deregistration. Follow these and you will be blocked from our SMS marketing campaigns.
- Send an e-mail to [email protected] and inform us that you don’t wish to receive any further SMS marketing campaigns from us.
Personal embroidery, conditions
- Cancellation right does not apply to products with personal design, such as embroideries, flags, patches and texts.
- Delivery time for normal Custom Made: 8-12 days
- Delivery time for large order (10+ pcs.) and Logo: 8-20 days
- Visualised images are only a rough preview of the final product. The final product may have minor discrepancies compared to the image.
- We reserve our rights to decline to embroider inappropriate content.
Design-yourself-tool / Custom Made:
You can order caps and beanies with your own design at hatstoreaustralia.com/custom-made/. Use the Design-yourself-tool to create designs from image motifs, a variety of different fonts and your own logos.
Most caps can be embroidered at the front, the sides and the back. Beanies can be embroidered at the front and the back. Each model is different as to which of its sides can be embroidered. The Design-yourself-tool clearly shows which sides can be embroidered. Beanies can have embroidery at the front and the back. We are not able to embroider outside the “BORDERS” as shown in the Design-yourself-tool.
We can make patches with motifs and flags for most type of caps. Unfortunately, not all the flags in the world are available, but we are happy to take requests for motifs and flags.
We offer side embroidery for the majority of our products. Please note, when buying a side embroidery cap, it will only be embroidered on the sides, not the front or the back. For embroidery on the front and back, please refer to the Design-yourself-tool / Customer Made.
Current prices are summarised at: hatstoreaustralia.com/custom-made/
Changes can be made if our customer service is able to stop the order before it goes into production, thus it’s important to contact customer service immediately when a mistake is discovered. Always check the order confirmation carefully.
Logo orders already in production can be interrupted; this involves a logo handling cost of AU$ 29, however.
We respect copyright and therefore reserve the right to cancel orders that violate copyrights.
When you upload a logo or a image on our home page, you also assure us that you have full and complete rights to use the logo or the image. When placing an order with us, you accept our terms of purchase and you indemnify us from any potential claims relating to violation of intellectual property rights and copyrights. You are and remain responsible for obtaining written consent to use the logo for commercial purposes, if such is or becomes required. As a result of this term of purchase, Hatstore is not liable for any costs relating to legal defence or any other costs arising in any possible court dealings.
We reserve ourselves for possible minor discrepancies in the product’s look, embroidery and design.
We reserve ourselves for printing or typing errors.
We always strive to make our images as realistic as possible; however, we cannot guarantee that your monitor is displaying the products correctly.
We reserve ourselves for possible delays caused by delivery companies or couriers.
We reserve ourselves for minor imperfections in round and square logos (not exactly round or not exactly square).